Version 2.0, in effect since October 2, 2026. Earlier versions are listed on the Trust Center.
These terms are between Blissful Network LLC, of Scottsdale, Arizona, United States ("Blissed", "we"), and the organisation that opens an account on the platform ("you"). You are an agency that manages businesses, or a business that uses the platform directly. The people you let into your workspace are your users; the businesses an agency manages are its clients. Together with the Privacy Policy, the Acceptable use policy and the Sub-processors page, these terms are the whole agreement. People who use a workspace without holding the account are covered by the Terms of Use.
Plain words are used on purpose. Where a heading says what a section does, that is what it does.
You accept these terms by creating an account, or by ticking the box that names them. If you accept for a company, you confirm you may bind it. The product records which version you accepted and when, and shows it to you under Settings.
Blissed is a platform on which an agency runs its clients' businesses, and a business runs itself: leads and a pipeline, conversations by text and email, calendars and bookings, forms, invoices, storefronts and payments, reviews, automations, an AI assistant, reporting, and white-label branding so that what a client sees carries the agency's name.
Plans and prices are on the plans page. You pay in advance for each period, monthly or yearly, by card through our billing provider. Metered items such as text messages and AI usage are shown on the plan and billed as used. Taxes are added where the law requires.
Upgrades apply at once and are prorated. Downgrades apply at the end of the current period. We do not refund a period that has started, except where the law requires it.
If a payment fails we retry it and tell you. If it keeps failing, the workspace is restricted until it is paid: your data stays, and you can still export it. Nothing is deleted because of a failed payment.
A price change applies from your next renewal and never with less than 30 days' notice.
A trial lasts as long as the plan you chose says it does. We warn you 3 and 1 days before it ends. When it ends without a plan, the workspace is restricted; you can still export your data, and the workspace is then handled as a closed account under section 14.
When a business takes payments through the platform, that business is the merchant of record. It owns its products, fulfils its orders, handles its taxes, and is the name the buyer sees. Payments run under the payment processor's own agreement with that business (for example the Stripe Connected Account Agreement or PayPal's user agreement). We never hold a business's funds. Refunds and chargebacks are the business's to resolve, and the product gives it and its agency the order, fulfilment and dispute record to resolve them with.
Where an agency sets a markup on a client's payment processing, the platform collects that markup as part of its platform fee and remits the agency's share each month to the payout account the agency designates in its settings. Remittances are net of refunds and chargebacks on the underlying payments, and a chargeback after a remittance is deducted from the next one. No remittance is sent until a payout account is set. The agency is responsible for its own taxes on what it receives, and its statements stay available to it for 7 years.
Everything you and your users put into your workspace is yours. We process it only to provide the service to you and on your instructions, and we never sell it. We keep aggregate, de-identified measures of how the platform performs; they identify no person and no business.
The companies that process data on our behalf, what each does and where, are listed on the Sub-processors page; a vendor appears there the day it is used. Services you connect yourself, such as a social account or a calendar, run under your own account with that service.
AI features send the text you give them, and the records they read for you, to the model providers on that page. Personal details are replaced with placeholders before the model sees them and restored after it answers. We do not train models on your data.
You can export your data at any time under Settings, and ask for erasure there too. After an account closes you have 30 days to export; after that the workspace is deleted on the schedule published on the Trust Center.
Each of us keeps the other's non-public information confidential, uses it only for this agreement, and shows it only to people who need it for that purpose. Information that is public, or that one of us already had, is not confidential. If the law compels a disclosure, we tell you first where we may.
The platform, its code, designs and documentation are ours or our licensors'. You get the right to use them under this agreement and nothing more. Your data, your brand and your clients' brands are yours. If you give us feedback we may use it to improve the platform, and you may keep using what you suggested.
Some things on the platform come from other companies: payment processors, texting carriers, email delivery, listings and search data, IDX feeds, and the integrations you connect. Each runs under its own terms, which apply to you alongside these. We choose them with care and we answer for how the platform uses them, but we do not answer for their own services or their outages.
We measure availability continuously and publish what we measure on the Trust Center; we do not promise a number we have not measured. Maintenance happens with notice where it affects you. We improve the platform constantly; a material change to what a plan includes comes with notice, and an improvement never removes your data.
We may suspend a workspace that breaks the Acceptable use policy, puts other customers or the platform at risk, or breaks carrier or processor rules, and we tell you why.
You can end it at any time by cancelling under Settings; it ends at the close of the period you have paid for. We can end it for cause with written notice if a breach is not fixed within the notice, or at once for a breach of the Acceptable use policy, non-payment after restriction, or a legal requirement.
Access ends with the agreement. For 30 days you can export your data; then the workspace is deleted on the published schedule, except what the law requires us to keep, such as billing records and messaging consent logs. Amounts you owe are due at once. Sections 8 to 10 and 15 to 17 survive.
The platform is provided as it is and as it is available, without warranties beyond what the law will not let us exclude. Neither of us is liable to the other for indirect or consequential loss, lost profits or lost business. Our total liability to you under this agreement is capped at the fees you paid us in the twelve months before the claim. The cap does not apply to your payment obligations, to a breach of the Acceptable use policy, or to the indemnity below.
You will defend us against, and cover, claims by others that arise from your content, your messaging and the consent behind it, your clients' use of the platform, or payments you or your clients take through it. We tell you promptly, let you run the defence, and help as you reasonably ask at your cost.
This agreement is governed by the law of the State of Arizona. We talk first, in good faith, for thirty days. What that does not settle goes to the state and federal courts sitting in Maricopa County, Arizona.
Every version is listed on the Trust Center with the date it took effect. A material change is announced 30 days before it applies, by email and in the product, and the product asks you to accept it; if you do not want it, you can cancel before it applies. A clarification that changes nothing you can rely on takes effect when published.
If you are a person receiving text messages from a business on this platform: you receive them only because you opted in; messages may include appointment reminders, account notices, verification codes and, if you agreed to them, marketing; frequency varies; message and data rates may apply; reply STOP to any message to stop, and HELP for help. Your mobile number is never shared with third parties or affiliates for their marketing.
Questions about these terms: legal@getblissed.io. Support, including for text messages: support@getblissed.io.