Privacy Policy

1. What we collect

• Account details: name, email address, phone number, company, and the sign-in you use.
• Workspace records: the leads, contacts, conversations, bookings, orders, files and notes that people put into a workspace, and the messages sent and received through it.
• Usage and security logs: what was done in a workspace, by whom and when, with the network address and browser involved, kept to keep accounts safe and to answer questions about what happened.
• Billing: handled by our billing provider; card numbers never reach us.
• Support: what you tell us when you ask for help.

2. What we use it for

• To run the workspace: send and receive messages, keep calendars, process orders, run automations, answer the assistant.
• To keep accounts safe and to find and fix faults.
• To bill, and to send the notices the service needs, such as a receipt or a warning that a trial ends.
• To measure the platform in aggregate, with nothing that identifies a person or a business.

We do not sell personal information, we do not share it for advertising, and we do not use it to profile people for anyone's marketing.

3. AI features

The assistant, drafting and sorting features send the text you give them, and the records they read for you, to AI model providers through one gateway. The default provider is listed on the Sub-processors page; a workspace that chooses another provider in its AI settings adds that provider for its own data, and the choice is shown there. Before any text leaves the platform, names, addresses, phone numbers and other personal details in it are replaced with placeholders, and the originals are put back only after the model has answered. We do not train models on your data, and our agreements with providers do not let them.

4. Who else sees it

• The companies that process data on our behalf, with what each does and where: the Sub-processors page, maintained with the platform's code so that a vendor appears the day it is used.
• Services you connect yourself, such as a calendar, a social account or a listing: your data flows to them under your own account with that service, and your Integrations page shows which.
• A business's agency, for the workspaces it manages, as the account holder has arranged.
• Authorities, where the law compels it; we tell the account holder first where we may, and we disclose only what is required.
• A buyer of our business, if we are ever sold, under the same commitments as this policy.

5. Cookies

Only strictly necessary cookies: one, for your sign-in session. No advertising cookies, no analytics trackers, no pixels, no fingerprinting.

6. How we protect it

• Every workspace's data is isolated from every other's; a workspace can only ever read its own records.
• Data is encrypted on the way to you and at rest with our hosting and database providers.
• Access inside the platform follows roles; what a person can see is what their role allows.
• Personal details are redacted before any AI model sees them.
• The platform is walked by an automated check every few hours, as a real user, on production; what it finds is recorded and fixed.

7. How long we keep it

While an account is open, as long as the workspace keeps it. After an account closes, 30 days to export, then deletion on the schedule published on the Trust Center. Backup copies expire on their own rolling schedule and are never used to bring erased data back. We keep what the law requires us to keep, such as billing records and the record that someone agreed to receive messages, for as long as it requires.

8. Your rights

You can see, correct, export and erase your personal information. If you hold an account, do it yourself under Settings → Privacy & data. If your details are in a business's workspace, ask that business first; it can act in the product at once, and we help it. Anyone can write to legal@getblissed.io; we answer within 30 days and may ask you to confirm who you are. Where your state's law gives you rights to opt out of sale, sharing or profiling, note that we do none of those. You can complain to your state's attorney general or privacy regulator at any time.

9. Text messages and your mobile number

Your mobile information will never be shared with third parties or affiliates for marketing or promotional purposes. You receive text messages only after you opt in by giving your number and ticking the consent box, and that consent is not a condition of any purchase. Messages may include appointment reminders, account notices, verification codes and, if you agreed to them, marketing. Frequency varies. Message and data rates may apply. Reply STOP to any message to stop, and HELP for help.

10. Children

The platform is for businesses and the adults who deal with them. We do not knowingly keep information about anyone under 16; tell us at legal@getblissed.io and we remove it.

11. Where it is processed

In the United States, by us and by the providers on the Sub-processors page. If you use the platform from elsewhere, your information is transferred there.

12. Changes

Every version is listed on the Trust Center with its date. A material change is announced 30 days before it applies, by email to account holders and in the product.

13. Contact

Privacy questions and requests: legal@getblissed.io. Support, including for text messages: support@getblissed.io.